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WHAT OUR CLIENTS ARE SAYING ABOUT US
"On average, we see close to 1,500 patients
a month. Remind successfully contacts approximately 95% of our patients by making attempts up
to three times throughout the day and is capable of delivering customized reminder messages to
answering machines and voice mail. It's also decreased the number of "no-shows" in our office."
Dr. Keith McReynolds, MD
Physician
East Valley Otolaryngology, PC
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"Time after time, patients praise the Results system.
They enjoy hearing the personal and customized message, and because it is in their physician's voice,
they have more satisfaction in it's content. We not only deliver the message, but also can convey the
appropriate tone of reassurance, concern, or other desired emotion. Our staff telephone time is
dramatically reduced, allowing them more time with the patients in the office. Our inbound and
outbound call volume has also significantly decreased."
Dr. Mark Wallace, MD
Physician
Partners in Medicine, PC
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"With MedVoice-Remind, we are able
to electronically transmit our appointment schedules to MedVoice for all of our locations,
in just two minutes a day. This is the most convenient way to confirm over 3000
appointments a month. This saves hours of staff time because we don't have to call
each patient individually. Remind does all the work for us!"
Lori A. Feinstein
Systems Manager
Cardiovascular Consultants, Ltd.
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"On average, we see just under 4,000 patients each
month and enter approximately 2,100 messages into the Results service. Finding the time and staff
to personally speak to each of these patients would be virtually impossible. With Results, it only
takes us about a minute per lab, greatly decreasing our time spent on the phone from 175 hours a
month to 35 hours. The best part is that 94% of our patients retrieve their message, so we have
minimal follow up! As one can clearly see, Results plays a key role in delivering our test results!"
Karen Buck, FACMPE
Executive Director
Desert West OB GYN
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"Prior to the introduction of Remind, we
had staff members calling each patient personally and reminding them of their appointments.
We found this to be very time consuming, usually taking between two and two and a half-hours
per day. When we began using Remind, we immediately saw a reduction in time spent confirming
appointments. It takes less than a few minutes to send the schedule, freeing up our staff to
take care of the patients in the office."
Mike Palena
Group Administrator
Mainland Heart Center
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"We have a large elderly population and we were
concerned about their initial reaction to the introduction of Results in our practice. I've found
that the elderly population, when properly educated about the service can do remarkably well!
Our average retrieval rate is 95%! That means that 95% of our patients, including the elderly
comply with (and enjoy) the MedVoice-Results service! Our patients often ask for it while in the
office."
Lisa Mikoleit
Office Manager
Gastroenterology Associates
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"Before the implementation of Remind, we were spending
hours on the phone attempting to confirm appointments. The vast majority of our patients are elderly and
we often got tied up on the phone with patients wanting to discuss unrelated issues. When we started using
Remind, we were able to enter our entire schedule in less that 15 minutes for all three of our locations!
We see over 1100 patients per month, so you can imagine the amount of time we're saving."
Harold K. Vig
Administrator
Pulmonary Associates
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"We have found Results to be a great method of delivering
information to our patients. It's a secure method so we don't need to worry about someone other than the
patient hearing his or her message. Because the patient's social security number and a recording of their
name protect the message, we know the right person is getting the right message every time. It's also
great to know that each message retrieved is archived, should we ever need it for liability or risk management issues."
Dr. Janet Mullins
Physician
Kachina Family Practice
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"When mailing appointment reminder slips or cards, we are
not certain what percent of patients actually receive the reminder. Many are returned as undeliverable.
And, of those we don't receive back, we are not certain if they are opened or read. With your service,
we know if a patient or family member received their reminder message or not because we have the report
that you provide to us daily. It's also nice to know if a patient has opted to confirm or cancel their
appointment. Any cancellations can be filled in with same day appointments, potentially increasing our
revenues."
Julie Jacobson Vann, PhD, MS, RN
Faculty Administrator/Clinical Instructor
Dept of Otolaryngology/Head & Neck Surgery
University of North Carolina at Chapel Hill
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"MedVoice-Results has revolutionized
result reporting in our practice! Our front office is thrilled with the decrease in
incoming calls requesting lab results and phone tag. The clinical areas are amazed
they have desk space with no piles of charts in sight. My medical records staff are
delighted that they have fewer "chart hunts" and the chart is most likely found in
file. Thank you again for providing such a wonderful service that improves our
customer service and efficiency."
Barbara Fahl
Practice Administrator
Caring for Women, P.C.
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"Just wanted to let you
know how much MedVoice-Results has become an intricate part of our
everyday operations in our office. Its like having an unseen staff
member making calls for us. With MedVoice-Results staff stress as
well as inbound calls have decreased; my front office also says thank
you for making their life easier. Patients find the system easy to use
and can get their results faster."
Maura Hesselgrave
Office Administrator
John M. Heyer, M.D. and Ronald L. Hooley, M.D.
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"MedVoice-Remind has helped to reduce
the number of outbound call we have to make dramatically. This has given us more time
for other responsibilities. And let's not forget all the positive feedback I have received
from patients. That is certainly the proof that MedVoice-Remind will continue to be a part
of our team!"
Loretta Crump
Office Manager
Anthony Somkin, M.D.
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"I would like to express my complete
satisfaction with the MedVoice-Results service in our offices. Its technology has
assisted us to raise the level of our patient satisfaction to new levels. As a busy
professional, I can definitely appreciate the ease of getting lab results from the
comfort of my home at any hour of the day. In addition to great technology, the
staff at MedVoice has been exemplary in the training of my staff, developing
education tools for patients and assisting me with any additional needs."
Jennifer H. Wilson
Practice Administrator
OB/GYN Consultants, P.C.
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"MedVoice-Remind has definitely reduced our
no-show rate. The reports we receive help verify the reminder messages were delivered. In our
office, we request new patients arrive early and bring insurance cards and co-payments. We also
make sure patients are aware of our no-show policy. Remind ensures each patient gets the same
message on a consistent basis."
Diane Showalter
Administrator
Arrowhead Health
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"I would like to express my genuine
appreciation for the MedVoice-Results service in our office. Its technology has assisted
us to raise not only the level of our patient satisfaction but improve our efforts to
communicate much needed test results. I would whole heartily recommend MedVoice-Results
to any office that is seeking measures to increase patient satisfaction while decreasing
costs!"
Dave Allen
Administrator
Reproductive Medicine Specialists
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"MedVoice-Remind has made our lives easier.
Every minute in this business counts. We thank MedVoice for saving us so many."
Susan Guzman
Office Manager
North Scottsdale Internal Medicine and Pediatrics
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"No more playing phone tag to relay important
information. No more waiting by the phone for results. We can't imagine life before MedVoice-Results.
The doctors and nurses save time, the patients can retrieve their messages at any hour and the front
desk staff have fewer calls from frustrated patients."
Susan Guzman
Office Manager
North Scottsdale Internal Medicine and Pediatrics
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"MedVoice-Remind saves our front office staff
a great deal of time allowing our office to run efficiently. Remind faithfully calls the patients
with a concise message and the patients really appreciate the friendly reminder."
Shelley Ray
Office Manager
Dr. Jo Knatz
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Copyright 1996-2007 MedVoice International, LLC.
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