"Time after time, patients praise the Results system. They enjoy hearing the personal and customized message, and because it is in their physician's voice, they have more satisfaction in it's content. We not only deliver the message, but also can convey the appropriate tone of reassurance, concern, or other desired emotion. Our staff telephone time is dramatically reduced, allowing them more time with the patients in the office. Our inbound and outbound call volume has also significantly decreased." Mark W. MD
Internal Medicine Practice
"On average, we see just under 4,000 patients each month and enter approximately 2,100 messages into the Results service. Finding the time and staff to personally speak to each of these patients would be virtually impossible. With Results, it only takes us about a minute per lab, greatly decreasing our time spent on the phone from 175 hours a month to 35 hours. The best part is that 94% of our patients retrieve their message, so we have minimal follow up! As one can clearly see, Results plays a key role in delivering our test results!" Karen B., FACMPE
Executive Director
OB/GYN Practice
"We have a large elderly population and we were concerned about their initial reaction to the introduction of Results in our practice. I've found that the elderly population, when properly educated about the service can do remarkably well! Our average retrieval rate is 95%! That means that 95% of our patients, including the elderly comply with (and enjoy) the MedVoice-Results service! Our patients often ask for it while in the office." Lisa M.
Office Manager
Gastroenterology Practice
"We have found Results to be a great method of delivering information to our patients. It's a secure method so we don't need to worry about someone other than the patient hearing his or her message. Because the patient's social security number and a recording of their name protect the message, we know the right person is getting the right message every time. It's also great to know that each message retrieved is archived, should we ever need it for liability or risk management issues." Dr. Janet M.
Family Practice
"MedVoice-Results has revolutionized result reporting in our practice! Our front office is thrilled with the decrease in incoming calls requesting lab results and phone tag. The clinical areas are amazed they have desk space with no piles of charts in sight. My medical records staff are delighted that they have fewer "chart hunts" and the chart is most likely found in file. Thank you again for providing such a wonderful service that improves our customer service and efficiency." Barbara F.
Practice Administrator
OB/GYN Practice
"Just wanted to let you know how much MedVoice-Results has become an intricate part of our everyday operations in our office. Its like having an unseen staff member making calls for us. With MedVoice-Results staff stress as well as inbound calls have decreased; my front office also says thank you for making their life easier. Patients find the system easy to use and can get their results faster." Maura H.
Office Administrator
Family Practice
"As a busy professional, I can definitely appreciate the ease of getting lab results from the comfort of my home at any hour of the day. In addition to great technology, the staff at MedVoice has been exemplary in the training of my staff, developing education tools for patients and assisting me with any additional needs." Jennifer W.
Practice Administrator
OB/GYN Practice
"I would like to express my genuine appreciation for the MedVoice-Results service in our office. Its technology has assisted us to raise not only the level of our patient satisfaction but improve our efforts to communicate much needed test results. I would whole heartily recommend MedVoice-Results to any office that is seeking measures to increase patient satisfaction while decreasing costs!" Dave A.
Administrator
Reproductive Medicine
