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When it comes to getting information to patients, MedVoice-Results outperforms every other method of communication. It’s tremendously simple. Using your office telephone, staff call MedVoice-Results and in a single call, record multiple messages into Patient ID protected message boxes. MedVoice-Results then places a call to your patients, alerting them that a message is waiting their retrieval. Your patients then call at their convenience, 24 hours a day, to retrieve their messages - often outside of your normal business hours and always at times more convenient to you and them. Our clients tell us it's like having an additional staff member who does all the work for you - 24 hours a day, every day.
Leaving information for a patient on their answering machine is clearly not a good idea (privacy issues). And, since patients often call prior to their test results returning or when a staff member is not available to come to the phone, the average test result generates multiple calls to and from the practice - “telephone tag”. Now, instead of calling your front office, patients call your MedVoice-Results Service -- dramatically reducing the number of calls you are currently handling.
With MedVoice-Results, staying late to reach patients is now a thing of the past. Staff can simply leave a message, knowing that MedVoice-Results will take care of communicating this information to the patient for them. And, by placing just one call, instead of multiple calls to multiple patients, productivity increases significantly. The result – less overtime and less stress!
Calls from patients anxious to receive their information causes repeated interruptions. Since MedVoice-Results is now fielding these calls, you are interrupted less and are free to concentrate your attention on visiting patients.
A quick call to MedVoice-Results provides patients with immediate access to their information. This is far more convenient than remaining on hold while their charts are located or a staff member is freed up to come to the phone. Patients who experience difficulty contacting your office during your business hours love MedVoice-Result's twenty-four hour accessibility.
All activities involved in leaving a message for a patient on MedVoice-Results are date and time stamped. All messages retrieved by patients are archived (including the patient's voiceprint signature). Therefore, disputes involving patients complaining of not receiving their information can now be addressed by simply accessing your MedVoice-Results data. You can even listen to the message. MedVoice-Results message archives have been used successfully by our clients to prevent lawsuits from moving forward.
Patients appreciate MedVoice-Results’ easy to use "Confidentiality Lock". It keeps their information private. For liability purposes, each retrieved message is archived and time and date stamped. Any unretrieved messages are immediately reported back to you.
 Accessible From Any Touch Tone Telephone
MedVoice-Results’ Message Library capability allows you to pre-record generic messages that can be quickly assigned to a patient’s voice-mail box. This is great for routine outcomes where custom messages are unnecessary. This feature also allows you to control the consistency and quality of messages when multiple staff members are accessing the service.
MedVoice-Results has been designed with ease of use in mind. Its intuitive operation makes retrieving a message a snap. Patients are guided through the process by simple to follow voice instructions. After leaving a message for a patient, MedVoice-Results will place a call to the patient, alerting them that a message is waiting their retrieval. It will even provide them with the telephone number they need to call. Best of all, MedVoice-Results will keep calling until the patient retrieves their message or your message life-cycle expires. Our notification calls can get past obstacles that other service providers can’t, such as telemarketing screeners, challenging voice-mail systems, cellular systems, musical ring-backs and privacy-blockers. Our in-house call analysis experts and developers, with a combined 60 years of telecommunications experience, are constantly working at improving our technology and keeping up with the latest changes in the telecommunications network.
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You decide how many days the message remains on the service before it expires. If the message expires prior to a patient retrieving it, we will immediately notify you.
A "Daily Activity Report" itemizes the outcome of each message and alerts you to any unretrieved messages. You can choose how you want the report delivered. Options include fax, email, online or a combination. You can even have the reports sent to multiple people or locations.
Spanish speaking patients? No problem, MedVoice-Results is completely bilingual.
MedVoice-Results is incredibly simple to use and requires just a few minutes of training. Our easy to use instruction guide will walk you through leaving a message. Our trainers are always available, free of charge, for new employee training or re-training.
Since MedVoice-Results is a service, there is no expensive hardware or software to purchase, telephone lines to install or learning curves to master. Further, since MedVoice-Results is constantly being improved, you enjoy all the benefits of the latest technology without any expensive, time-consuming upgrades.
MedVoice’s Research & Development Team is constantly looking for ways to improve our services. Thus, you enjoy all the benefits of the latest technology free of charge!
We provide unlimited training and support, direct one-on-one account management and 24/7 technical support. To see our latest end-of-year Customer Service Survey results, click here.
Competitively Priced, With No Hidden Fees
MedVoice’s state-of-the-art data center employs a carrier grade, self-healing, multi-routed, fiber optic telecommunications infrastructure with multiple DS-3 capability. An on-site back-up power generator ensures no down-time due to black-outs or brown-outs. A five thousand square foot solar plant harnesses Arizona’s year round sunshine to dramatically lower our energy consumption and carbon footprint.
We are so confident that our MedVoice-Results service will have an immediate impact on helping your practice better communicate with your patients that we are offering you a free, no-obligation 30-day trial. To learn more about this free trial offer, please click here.
Combine MedVoice-Results with MedVoice-Remind and the service will pay for itself. Contact us to find out how.
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MedVoice International, LLC.
All Rights Reserved.