Boosts Revenue And Productivity

Study after study have concluded that a consistent appointment confirmation program dramatically reduces "no shows". Unfortunately, this important element is often overlooked due to competing office responsibilities. MedVoice-Remind automates this process, thus increasing productivity, reducing "no-shows" and boosting revenue.

 

Increases Patient Satisfaction

Patients love MedVoice-Remind's friendly reminder calls and value the practice taking an additional step to ensure their well being. And, since your need to overbook decreases as "no show" rates decrease, patients no longer spend as much time in your waiting room.

 

Automates Communication

When it comes to reminding patients of their upcoming appointments, MedVoice-Remind outperforms every other method of communication. It's never sick or on vacation, and it never forgets what pre-appointment instructions it needs to communicate to your patients. Want to notify your patients one day before their appointment? Two days? You tell us when and how often. Our clients tell us it's like having an additional staff member who does all the work for you - all day, every day.

 

Unmatched Call Delivery Success Rate

Our superior technology can get past obstacles that other service providers can't, such as telemarketing screeners, challenging voice-mail systems, cellular systems, musical ring-backs and privacy-blockers. Our in-house call analysis experts and developers are constantly working at improving our technology and keeping up with the constantly changing national telecommunications network.

 

Works With Any Scheduling Software

MedVoice-Remind works with virtually any appointment scheduling or EMR software. It even works with Outlook, Excel and non-medical scheduling software. Our technicians will quickly walk you through the steps needed to create an appointment file.

 

Works With Appointment Books

No scheduling software? Working from an appointment book? No problem - simply fax us your schedule.

 

Multiple Ways To Send Your Appointments

Telling us which patients need to receive reminder calls is a snap. Simply upload your appointment files to us over a secure, encrypted Internet connection. If you do not have an Internet connection, you can simply fax your appointment schedule to us.

 

Secure Upload And Download Of Files

MedVoice-Remind uses the latest 128/256 bit Advanced Encryption Standard (AES) AND Digital Certificate Authentication to ensure that your appointment files always remain private. Secure FTP via SSH Tunneling is also available. Call outcome data, including cancellations, bad telephone numbers, etc., can also be securely downloaded back into your appointment scheduling software.

 

Voice, EMail Or Text Message Reminders

MedVoice-Remind provides the ultimate in messaging flexibility. Choose from a combination of voice only messages, voice and email messages, voice and text messages or all three messaging technologies.

 

Intelligent Messages

MedVoice-Remind's Intelligent Message feature allows you to play pre-assigned messages based on information found in your appointment file. Examples would be doctor name or code, location name or code, what language, appointment type and time of day. It's even smart enough to ask your new patients to arrive a few minutes early.

 

Communicates Any Pre-Appointment Information

Communicate any pre-appointment information, such as new patient instructions and guidelines, pre-procedure instructions, co-payment reminders or directions to your office. Even ask a patient to bring their medicine bottles to ensure a more productive appointment.

 

Alerts You In Advance To Canceled Appointments

By the time you arrive at your office each morning, a report itemizing the results of your appointment confirmation calls will be waiting for you at your fax machine, in your email Inbox or online. If you provide your patients with the option to cancel their appointments when we call, the report will also alert you to those patients that have canceled.

 

Call Transfer Option

MedVoice-Remind can be optionally configured to provide patients who have further questions or need to reschedule their appointments with the option of transferring their calls to your office or call center during business hours.

 

Reports Delivered Via Fax, EMail Or Online

A daily report, delivered prior to your office opening, itemizes the results of your appointment reminder calls. The report alerts you to canceled appointments (provided you have chosen to allow your patients to cancel their appointments), so you can fill the open slots. You can choose how you want the report delivered. Options include fax, email, online, or any combination. You can even have the reports sent to multiple people or locations.

 

Friendly, Personal And Informative Messages

Each MedVoice-Remind message is pre-recorded by a voice talent, in a professional, friendly voice. A typical message contains the name of the practice or attending physician, the name of the patient and the time and date of the appointment. MedVoice-Remind can even communicate any pre-appointment information, such as new patient instructions and guidelines, pre-procedure instructions, co-payment reminders, directions to your office or even ask the patient to bring their medicine bottles to ensure a more productive appointment. There is no limit to the number of customized messages you can have. Patients can repeat their messages as many times as they like, allowing them to write down any special instructions.

 

Multi-Language Capability

Spanish-speaking patients? No problem, MedVoice-Remind is completely bilingual.

 

No Hardware Or Software To Purchase

Since MedVoice-Remind is a service, there is no expensive hardware or software to purchase, telephone lines to install or learning curves to master. Further, since MedVoice-Remind is constantly being improved, you enjoy all the benefits of the latest technology without any expensive, time-consuming upgrades.

 

Free Upgrades

Since MedVoice-Remind is constantly being improved, you enjoy all the benefits of the latest technology without any expensive, time-consuming upgrades.

 

Superior Customer Service

We provide unlimited training and support, direct one-on-one account management and 24/7 technical support. To see our latest Customer Service Survey results, click here.

 

Competitively Priced, With No Hidden Fees

 

State-Of-The-Art, Green Data Center

MedVoice's state-of-the-art data center employs a carrier grade, self-healing, multi-routed, fiber optic telecommunications infrastructure with multiple DS-3 capability. An on-site back-up power generator ensures no down time due to black-outs or brown-outs. A 5000 square foot solar plant harnesses Arizona's year round sunshine to dramatically lower our energy consumption and carbon footprint.

 

Pays For Itself

Appointment no-shows mean lost revenue - revenue that can never be recaptured. By using MedVoice-Remind's proven method of reducing no-shows, you will see an immediate increase in revenue (typically in the first thirty days). This increase in revenue almost always far exceeds the cost of the service.