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According to studies, after busy signals, the top complaint patients have when calling your office is waiting on hold. Silence and even radio music leaves your patients feeling ignored. In fact, while 100% of callers do not like silence, 88% of callers prefer informative messages to music. With MedVoice-OnHold you can vastly improve patient satisfaction by playing informative healthcare tips to your patients while they're waiting on hold. What a great way to show you care!
According to a survey conducted by Sales & Marketing Magazine 16-20% of callers make purchasing decisions based on information they hear while on hold. Since most of your patients have come to you by referral or word of mouth, they are probably unfamiliar with the additional services you provide. MedVoice-OnHold is the perfect soft-sell opportunity for you to inform them of these services.
Have you ever considered just how much time your patients spend on hold? The answer would surprise you. But the great news is that you can use this previously wasted time to keep your patients informed. You can even give them directions to your office, remind them about the upcoming flu clinic, remind them to bring their co-pays or even tell them about your latest procedures. In fact, this is an excellent, automated yet personal way to share all sorts of information with your patients.
The more informed your patients are, the healthier and happier they are. But in today's busy medical office setting you don't always get enough one-on-one time to educate your patients. With MedVoice-OnHold you can now play health tips geared toward your specialty. Best of all, we'll make sure that your health tips always stay fresh and up-to-date.
We specialize in healthcare. We know what patients want to hear. Unlike our competitors' writers, who have to know a little about every industry (from car rentals to print shops), our writers exclusively write for the healthcare industry. Our specialization has also allowed us to develop a vast database of healthcare messages for you to choose from.
You decide if you want a male voice, a female voice or both. You will not find a studio with a finer selection of voice talent … just listen to our Demo Line at (800) 720-1152.
Every MedVoice-OnHold production is recorded by a professional vocal talent, in a warm, friendly, caring voice. A typical six-minute production is made up of eight thirty-second informative messages and four courtesy interruptions. Your MedVoice-OnHold expert will work with you to choose just the right messages for your practice.
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Choose from styles such as Adult Contemporary, Easy Listening, Classical, Jazz, Country, Holiday and many more. Once you’ve decided on the style that best fits your image, our experts will help you decide on a music bed that’s just right for you. Listen to our Demo Line at (800) 720-1152.
Spanish speaking patients? No problem, we have Spanish speaking vocal talents. MedVoice-Onhold is completely bilingual.
Since MedVoice-OnHold is a service, we are responsible for providing and maintaining the state-of-the-art, digital equipment that plugs into your phone system. Our technicians will quickly walk you through the easy installation.
 Works With Virtually All Telephone Systems
We provide unlimited support and direct one-on-one account management. To see our latest end-of-year Customer Service Survey results, click here.
We encourage you to check our prices against the competition. You'll find that even though we provide better-than-excellent service we do not charge the exorbitant fees some of our competitors do!
With over 35 years of combined message on hold industry knowledge we know what we're doing. In fact we are so confident that nobody is better at providing on hold services to the healthcare industry, that we offer a no-questions-asked money-back guarantee. To learn more about this great offer, please click here.
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MedVoice International, LLC.
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